Being a new member, I just read your message and I just wanted to give you a quick answer (sorry for being late but i was not made aware of the question). I am with the company Bakon USA and we represent Prefamac here in the States. What we meant by customize solution is that we welcome special request. For instance, cooling tunnels that need to curve, shaving machine to be installed in-line on a specific width conveyor belt,...I will be happy to answer any question as, like you, I share the passion for chocolate.
have a great day!