I purchased a candy store/chocolate shop about a year ago and acquired 3 tempering machines in the purchase- 2 of which are from the 60s and needed some TLC. I can't say enough about how helpful Jim and Jim have been at Hilliard's. They will seriously talk through repairing the machine with even me, a person who is seriously not great at fixing things. We obviously want to purchase a new machine at some point, but have never felt pressured by them to purchase a new one instead of fixing the old ones and lets face it a machine from the 60s is probably ready to be retired. We have 2 240lb machines one 6" coater and an 80lb machine. The 80lb machine is soon to be replaced and Hilliard's is definitely who we plan on replacing it with. Their customer service alone adds a ton of value to a great piece of equipment.